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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jeff Johnson

May 3, 2024

1  out of  5 rating by Jeff Johnson
"I was hit by another state farm insured driver & that agent never called me. Chris is my agent but everytime I emailed him he said he would just forward the info to the other agent. We'll I had to talk to claims adjusters & people that give estimates for state farm & they told me that my agent should've handled this. I had to send photos thru the app & also another website after I called the corporate number. Chris never told me to do so this or even walked me through the process. I had to do all the leg work on my own. I even had to go get the police report myself. My parents have another insurance company & their agent went & got their police report when someone hit them. I've had state farm for over 30yrs & I have never had this bad service before. My last agent retired & I guess Chris took his clients. I will be switching agents. I shouldn't have to jump thru hoops to get paid for a wreck that wasn't even my fault."
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Lachara Smith

April 11, 2024

5  out of  5 rating by Lachara Smith
"The lady I spoke with yesterday (04-10-2024)to set up my auto and life insurance was super nice , patient and explained everything in a way that was easy understand. I called a few minutes before closing I expected her to try to hurry to get everything processed before closing time but she didn’t all . We even shared a few stories about our children while waiting for everything to process . overall super friendly and professional 10/10 would definitely recommend! ( I wish I remembered her name i believe it started with a J but I could be wrong but I do know she has one little boy who is a mommas boy lol)"
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Charley Baugh

March 30, 2024

4  out of  5 rating by Charley Baugh
"Great prices on car insurance"
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Ava Cunningham

March 22, 2024

5  out of  5 rating by Ava Cunningham
"I came into the office to get car insurance and everyone was very welcoming and helpful!!"
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Kristy McGrew

March 21, 2024

5  out of  5 rating by Kristy McGrew
"Chris and his staff were so helpful when we began the search for a new agent! We ended up with much better coverage for our needs without a significant increase in our costs--can't ask for much more than that!"
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Jason McGrew

March 21, 2024

5  out of  5 rating by Jason McGrew
"Was wonderful working with Mr. Bauer! He got us better coverage than the insurance group we had been with for over 22 years! Thank you for the effort you put forth for us!"
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Giorneyli Leyva harteman

November 28, 2023

5  out of  5 rating by Giorneyli Leyva harteman
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Alecia Thompson

November 9, 2023

5  out of  5 rating by Alecia Thompson
"We recently switched our Homeowners and Auto and it was the most easiest process. Our agent (Chris Bauer) was very helpful and answered all of our questions and responded in a timely manner. Anytime we have questions he is always there for us! Very personable!"
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todd haydon

October 26, 2023

5  out of  5 rating by todd haydon
"I have recently switched to Sate Farm for both Auto and Homeowners. Chris made the switch easy and cost saving. Any time I have a question I know that my agent( Chris Bauer) is just a phone call away."
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D Sandman

September 14, 2023

5  out of  5 rating by D Sandman
"Tonya Bell was excellent. She helped me get my renters insurance fast and easy. I strongly recommend getting STATE Farm insurance if you're renting, because you never know when a disaster might happen."
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Donald Kirbyik.

August 18, 2023

5  out of  5 rating by Donald Kirbyik.
"I have known Chris Bauer since high school he’s a class act and runs his business the same, I would highly recommend Chris Bauer State Farm if you are in the market for insurance or looking for something new, give them a chance."
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Kaylee Ortiz McRay

August 18, 2023

5  out of  5 rating by Kaylee Ortiz McRay
"Chris Bauer State Farm is by far the best that I have ever dealt with! Chris makes the process of getting insurance easy, and takes the time to explain the different options available. There are always individuals available to help and answer questions as needed, too. I will be sticking with them for a long, long time, as I got the best quote with them with the best coverage. 10/10 experience!"
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Grant Martin

July 28, 2023

5  out of  5 rating by Grant Martin
"Just transitioned to State Farm with Chris Bauer and team, and the process was easy and saved us money on better coverage. He and his staff are very friendly and eager to help understand options."
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Lauren Miller

July 27, 2023

5  out of  5 rating by Lauren Miller
"Mr. Bauer is always helpful and effective. He provides prompt responses to every inquiry. I highly suggest Mr. Bauer!"
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Dillon Miller

July 27, 2023

5  out of  5 rating by Dillon Miller
"Mr. Bauer has done an extraordinary amount of work in securing policies for my family. Thanks to him, we have solid Auto, Boat, Camper, Personal Article, and Personal Liability insurance. I would highly recommend him to anyone who wants to make sure their insurance is secure and done the right way."
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Paula Donahue

July 23, 2023

5  out of  5 rating by Paula Donahue
"I highly recommend Chris Bauer to anyone looking for insurance! He will do whatever he can to meet your family’s needs. He made a trip to Bowling Green for us and explained all of our options in great detail. He goes out of his way to be helpful and has found us the perfect plan for our family. He’s the best!"
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Mallory Briggs

July 19, 2023

5  out of  5 rating by Mallory Briggs
"Cannot recommend Chris Bauer with State Farm enough! I have never experienced such a hands on insurance agent. He is with you every step of the way to get the best deals for your needs. He checked in on our family after storms took out the power in majority of central KY for days. Very responsive and we can always count on him for a hand written card in the mail for birthdays and holidays :)"
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May 18, 2023

5  out of  5 rating by allsmyles1606
"State Farm has been covering my home and car insurance for the past several years with great service provided. I have recently added another policy with assistance from Jansen whom was very helpful. All of my questions/concerns were answered leaving me confident about the additional policy that was added."
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Stephanie Baldwin

May 17, 2023

5  out of  5 rating by Stephanie Baldwin
"Jansen and Jordan have always been incredibly helpful when I reach out for any reason. I have referred many people to them due to their responsiveness and how they educate you on what your coverage is"
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April 11, 2023

5  out of  5 rating by 2tone
"I really enjoy State Farm & it's service! I just had my car towed to an auto shop because the starter went out. The tow truck was there in less than 15 minutes & had the vehicle en route in about 5 minutes👌🏼 I also noticed he took pictures of the car from different angles. I think that was so he is not responsible for any damages that may appear, which I think is very smart & I really like that he did that, so if any damages did appear we can rule the tow truck service out! A+ for all parties involved! I was just really pleased with how everything went. & how easy it was for the tow service. I didn't even have to talk to anyone it's all done through the app & extremely easy. Thank you again State Farm!"
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Blake Lawler

April 5, 2023

5  out of  5 rating by Blake Lawler
"State Farm is always treat me with Grace hospitality, they are the best in the game. #WE .ARE. STATE. FARM."
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Yenislet Perera Yribar

March 6, 2023

5  out of  5 rating by Yenislet Perera Yribar
"Muy buena compañía de seguro A mi en especial me han ayudado muchísimo y su personal es ejemplar"
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Troy Frazier

February 2, 2023

5  out of  5 rating by Troy Frazier
"Great Friendly and professional service's. Tonya Bell goes above and beyond to provide you with information and getting you the right coverage at a reasonable rate. Thank You"
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Andrew Gottbrath

January 31, 2023

5  out of  5 rating by Andrew Gottbrath
"This agency has helped me with auto, home, and life insurance. Definitely recommend!"
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Shana Viars

January 6, 2023

2  out of  5 rating by Shana Viars
"I have been a customer for over a year, and was overcharged by almost $100 this morning. When I called, even jassen had to call billing to find out why. When she called me back, I told her that State Farm did not have the permission to take the extra moneys out and return it. Nope! They say they can’t. Even Chris tried finding where I had been notified for the charges, and he couldn’t. So no they aren’t knowledge with what they are doing, nor do they know about their policies. They lost a customer today!"